{"version":"1.0","provider_name":"Artech","provider_url":"https:\/\/www.artech.com\/fr\/","title":"Ce que les dirigeants du secteur des t\u00e9l\u00e9coms n\u00e9gligent concernant l'exp\u00e9rience client | Artech","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"zvNTZIE01H\"><a href=\"https:\/\/www.artech.com\/fr\/blog\/telecom-cx-workforce-engineering-gaps\/\">Ce que les dirigeants du secteur des t\u00e9l\u00e9coms n\u00e9gligent souvent concernant l&#8217;exp\u00e9rience client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.artech.com\/fr\/blog\/telecom-cx-workforce-engineering-gaps\/embed\/#?secret=zvNTZIE01H\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Ce que les dirigeants du secteur des t\u00e9l\u00e9coms n\u00e9gligent souvent concernant l&#8217;exp\u00e9rience client\u00a0\u00bb &#8212; Artech\" data-secret=\"zvNTZIE01H\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.artech.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.artech.com\/wp-content\/uploads\/2026\/06\/What-Telecom-Leaders-Often-Miss-About-Customer-Experience-scaled-1.jpeg","thumbnail_width":2560,"thumbnail_height":1707,"description":"Les scores d'exp\u00e9rience client des op\u00e9rateurs t\u00e9l\u00e9coms am\u00e9ricains sont en baisse malgr\u00e9 des investissements records dans les applications et l'IA. Artech aide les op\u00e9rateurs am\u00e9ricains \u00e0 combler leurs lacunes en mati\u00e8re de personnel et d'ing\u00e9nierie des donn\u00e9es, qui limitent l'exp\u00e9rience client."}