{"id":18409,"date":"2025-01-18T21:29:15","date_gmt":"2025-01-18T15:59:15","guid":{"rendered":"https:\/\/wpml.artech.com\/case-studies\/forms-modernization-for-federal-health-insurance-exchange\/"},"modified":"2025-09-21T15:27:06","modified_gmt":"2025-09-21T09:57:06","slug":"forms-modernization-for-federal-health-insurance-exchange","status":"publish","type":"page","link":"https:\/\/www.artech.com\/fr\/forms-modernization-for-federal-health-insurance-exchange\/","title":{"rendered":"Modernisation des formulaires pour l&rsquo;\u00e9change f\u00e9d\u00e9ral d&rsquo;assurance maladie"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row fullwidth=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1625057811177{margin-top: -50px !important;}\u00a0\u00bb background_color=\u00a0\u00bb#253e91&Prime;][vc_column][vc_empty_space height=\u00a0\u00bb20&Prime;]<div class=\"shortcode-wrapper shortcode-title clearfix\"><h1 style=\"color:#ffffff!important;border-color:#ffffff\" class=\"aligncenter\">Modernisation des formulaires pour l\u2019\u00e9change f\u00e9d\u00e9ral d\u2019assurance maladie<\/h1><\/div>[vc_empty_space height=\u00a0\u00bb20&Prime;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime; css=\u00a0\u00bb.vc_custom_1625108481457{margin-top: -20px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #fba91e !important;border-left-style: solid !important;border-right-color: #fba91e !important;border-right-style: solid !important;border-bottom-color: #fba91e !important;border-bottom-style: solid !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb18356&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]<div class=\"shortcode-wrapper shortcode-title clearfix improving-compliance\"><h2 style=\"color:#253e91!important;border-color:#253e91\" class=\"aligncenter\">Am\u00e9liorer la conformit\u00e9 et l\u2019exp\u00e9rience utilisateur<\/h2><\/div>[vc_empty_space height=\u00a0\u00bb20&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Notre \u00e9quipe a modernis\u00e9 d\u2019anciens formulaires imprim\u00e9s et remplis \u00e0 la main en formats web adapt\u00e9s aux mobiles, int\u00e9grant des tests automatis\u00e9s. Cette transformation a r\u00e9duit les erreurs, rationalis\u00e9 les op\u00e9rations et am\u00e9lior\u00e9 la satisfaction des utilisateurs tout en g\u00e9n\u00e9rant des \u00e9conomies significatives.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb20&Prime;][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<div class=\"shortcode-wrapper shortcode-title clearfix\"><h3 style=\"color:#253e91!important;border-color:#253e91\" class=\"\">Client<\/h3><\/div>[vc_empty_space height=\u00a0\u00bb10&Prime;][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb30&Prime; accent_color=\u00a0\u00bb#fba91e\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\u00a0\u00bb.vc_custom_1736418275925{margin-top: -20px !important;}\u00a0\u00bb]Site web f\u00e9d\u00e9ral d\u2019\u00e9change d\u2019assurance maladie[\/vc_column_text][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<div class=\"shortcode-wrapper shortcode-title clearfix\"><h3 style=\"color:#253e91!important;border-color:#253e91\" class=\"\">Probl\u00e8me<\/h3><\/div>[vc_empty_space height=\u00a0\u00bb10&Prime;][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb30&Prime; accent_color=\u00a0\u00bb#fba91e\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\u00a0\u00bb.vc_custom_1736418466934{margin-top: -20px !important;}\u00a0\u00bb]Plusieurs mandats gouvernementaux, dont le 21st Century Integrated Digital Experience Act (IDEA) et le Connected Government Act, visent \u00e0 am\u00e9liorer l\u2019exp\u00e9rience des citoyens avec les services f\u00e9d\u00e9raux en s\u2019assurant que tous les produits num\u00e9riques produits par le gouvernement \u2013 y compris les sites web et applications \u2013 soient coh\u00e9rents, modernes et adapt\u00e9s aux mobiles.  <\/p>\n<p>La loi Affordable Care Act (ACA) et le site web de la Marketplace f\u00e9d\u00e9rale souhaitent offrir une exp\u00e9rience exceptionnelle sur ordinateurs, smartphones et tablettes, comparable \u00e0 celle du secteur priv\u00e9.  <\/p>\n<p>Les anciens formulaires papier freinaient les taux de compl\u00e9tion, \u00e9taient sujets aux erreurs et ne supportaient pas l\u2019usage mobile. Leur traitement, num\u00e9risation, stockage et logistique \u00e9taient co\u00fbteux et probl\u00e9matiques \u2013 surtout pendant la pand\u00e9mie.[\/vc_column_text][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<div class=\"shortcode-wrapper shortcode-title clearfix\"><h3 style=\"color:#253e91!important;border-color:#253e91\" class=\"\">Action<\/h3><\/div>[vc_empty_space height=\u00a0\u00bb10&Prime;][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb30&Prime; accent_color=\u00a0\u00bb#fba91e\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\u00a0\u00bb.vc_custom_1736418440874{margin-top: -20px !important;}\u00a0\u00bb]Nous avons dirig\u00e9 la mise en place d\u2019une strat\u00e9gie de modernisation des formulaires pour tous les formulaires h\u00e9rit\u00e9s et en cours, incluant une gouvernance de programme pour d\u00e9finir et mesurer les KPI, assurer la conformit\u00e9 l\u00e9gale et m\u00e9tier, suivre l\u2019adoption et fournir des rapports ex\u00e9cutifs. Les initiatives mises en place comprenaient :  <\/p>\n<ul>\n<li>Conversion des formulaires papier en PDF dynamiques \u00ab intelligents \u00bb avec validations m\u00e9tier et codes-barres pour encoder les donn\u00e9es.<\/li>\n<li>Transformation des anciens PDF en formulaires web modernes et interactifs gr\u00e2ce \u00e0 Adobe Sensei et AEM Forms, avec traduction en plusieurs langues via traduction automatique.<\/li>\n<li>Cr\u00e9ation de formulaires adaptatifs web et mobiles, con\u00e7us avec un design responsive et des composants natifs d\u2019AEM.<\/li>\n<li>Respect strict des normes d\u2019accessibilit\u00e9 (508, ADA, WCAG) pour les personnes en situation de handicap.<\/li>\n<li>Int\u00e9gration de tests automatis\u00e9s via des biblioth\u00e8ques Selenium et Appium pour applications desktop et web mobile.<\/li>\n<li>Utilisation d\u2019Analytics et de tests A\/B pour identifier les points de friction et mesurer les taux d\u2019abandon.<\/li>\n<li>Promotion d\u2019Adobe Acrobat Sign pour collecter des signatures \u00e9lectroniques s\u00e9curis\u00e9es et conformes.<\/li>\n<\/ul>\n[\/vc_column_text][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;]<div class=\"shortcode-wrapper shortcode-title clearfix\"><h3 style=\"color:#253e91!important;border-color:#253e91\" class=\"\">R\u00e9sultats<\/h3><\/div>[vc_empty_space height=\u00a0\u00bb10&Prime;][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb30&Prime; accent_color=\u00a0\u00bb#fba91e\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\u00a0\u00bb.vc_custom_1736418396945{margin-top: -20px !important;}\u00a0\u00bb]La strat\u00e9gie de modernisation a apport\u00e9 int\u00e9gration fluide, \u00e9conomies substantielles, gains de productivit\u00e9, efficacit\u00e9 op\u00e9rationnelle, support mobile et analytique, mais surtout une plus grande satisfaction des usagers. Les r\u00e9sultats incluent :  <\/p>\n<ul>\n<li>Diminution importante des formulaires rejet\u00e9s gr\u00e2ce aux PDF dynamiques valid\u00e9s et cod\u00e9s par codes-barres, acc\u00e9l\u00e9rant le traitement.<\/li>\n<li>Formulaires adaptatifs AEM offrant une exp\u00e9rience fluide sur tout appareil, r\u00e9duisant l\u2019abandon.<\/li>\n<li>Meilleure accessibilit\u00e9 pour les personnes handicap\u00e9es et meilleure compatibilit\u00e9 avec les lecteurs d\u2019\u00e9cran.<\/li>\n<li>R\u00e9duction du temps de test de plusieurs jours \u00e0 quelques heures gr\u00e2ce \u00e0 l\u2019automatisation.<\/li>\n<li>Analytics permettant la d\u00e9tection proactive des probl\u00e8mes, sans attendre les retours utilisateurs.<\/li>\n<li>Exp\u00e9riences multi-plateformes fluides avec formulaires signables et soumettables en ligne, \u00e0 tout moment et en tout lieu.<\/li>\n<li>Contribution aux objectifs CAP inter-agences gr\u00e2ce \u00e0 l\u2019automatisation et au gain d\u2019efficacit\u00e9.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1633510557596{margin-bottom: -55px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1714748425114{margin-bottom: 8px !important;}\u00a0\u00bb]\n<p style=\"text-align: center;\"><strong>Ce cas pratique refl\u00e8te-t-il un probl\u00e8me similaire auquel vous \u00eates confront\u00e9&nbsp;?<\/strong><br \/>\n<strong>Pour d\u00e9couvrir comment nous pouvons vous aider<\/strong>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]\n<p style=\"text-align: center;\"><span class='maxbutton-15-container mb-container'><a class=\"maxbutton-15 maxbutton maxbutton-contact-us-today\" href=\"\/contact-us\/\"><span class='mb-text'>CONTACTEZ-NOUS D\u00c8S AUJOURD\u2019HUI&nbsp;!<\/span><\/a><\/span>\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row fullwidth=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1625057811177{margin-top: -50px !important;}\u00a0\u00bb background_color=\u00a0\u00bb#253e91&Prime;][vc_column][vc_empty_space height=\u00a0\u00bb20&Prime;][vc_empty_space height=\u00a0\u00bb20&Prime;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime; css=\u00a0\u00bb.vc_custom_1625108481457{margin-top: -20px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 20px [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":18356,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-18409","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Modernisation des formulaires pour l&#039;\u00e9change f\u00e9d\u00e9ral d&#039;assurance maladie - Artech<\/title>\n<meta name=\"description\" content=\"See how Artech\u2019s AEM solution reduced manual effort, ensured compliance, and enhanced patient engagement. 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