{"id":20031,"date":"2021-09-15T08:36:02","date_gmt":"2021-09-15T03:06:02","guid":{"rendered":"https:\/\/wpml.artech.com\/blog\/artech-and-bpo-business-process-outsourcing-services\/"},"modified":"2026-04-08T13:03:42","modified_gmt":"2026-04-08T07:33:42","slug":"artech-and-bpo-business-process-outsourcing-services","status":"publish","type":"post","link":"https:\/\/www.artech.com\/fr\/blog\/artech-and-bpo-business-process-outsourcing-services\/","title":{"rendered":"Services Artech et BPO (externalisation des processus d&#8217;affaires)"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4708\" src=\"https:\/\/www.artech.com\/wp-content\/uploads\/2021\/06\/blog-2-300x198.png\" alt=\"Artech BPO Services\" width=\"891\" height=\"588\" srcset=\"https:\/\/www.artech.com\/wp-content\/uploads\/2021\/06\/blog-2-300x198.png 300w, https:\/\/www.artech.com\/wp-content\/uploads\/2021\/06\/blog-2.png 511w\" sizes=\"auto, (max-width: 891px) 100vw, 891px\" \/><\/p>\n<p>Les BPO (Business Process Outsourcing) sont des accords entre deux entreprises o\u00f9 l\u2019une (le client) engage un prestataire de services (dans ce cas, Artech) pour prendre en charge des fonctions non essentielles. Ces accords permettent aux entreprises de se concentrer sur leurs comp\u00e9tences cl\u00e9s et d\u2019am\u00e9liorer leurs activit\u00e9s, ce qui entra\u00eene une r\u00e9duction des co\u00fbts op\u00e9rationnels. Ces services de BPO sont devenus de plus en plus populaires au cours des 20 derni\u00e8res ann\u00e9es, les entreprises cherchant \u00e0 r\u00e9duire leurs d\u00e9penses et \u00e0 accro\u00eetre leur efficacit\u00e9. On estime que les services de BPO atteindront plus de 400 milliards de dollars au cours des 5 prochaines ann\u00e9es, avec un taux de croissance annuel compos\u00e9 sup\u00e9rieur \u00e0 8 %.<\/p>\n<p>\u00ab Faites ce que vous faites le mieux et externalisez le reste ! \u00bb Peter Drucker, que Business Weekly a qualifi\u00e9 d\u2019\u00ab homme qui a invent\u00e9 le management \u00bb, conseillait aux entreprises de rester concentr\u00e9es sur leurs comp\u00e9tences cl\u00e9s. Des services tels que le support client, les questions de facturation, les ventes et mises \u00e0 jour de produits, le support technique et d\u2019autres op\u00e9rations peuvent \u00eatre externalis\u00e9s \u00e0 d\u2019autres entreprises. Ces prestataires de BPO peuvent offrir ces services \u00e0 moindre co\u00fbt gr\u00e2ce aux \u00e9conomies d\u2019\u00e9chelle, aux processus sp\u00e9cialis\u00e9s, \u00e0 l\u2019infrastructure et \u00e0 la disponibilit\u00e9 des talents.<\/p>\n<p>Les mod\u00e8les d\u2019externalisation suivent trois approches diff\u00e9rentes : Onshore (dans le m\u00eame pays), Offshore (dans un pays \u00e9loign\u00e9) ou Nearshore (dans un pays proche). Des entreprises de tous les secteurs, allant des soci\u00e9t\u00e9s du Fortune 500 aux start-ups, utilisent les services de BPO pour rester concentr\u00e9es sur leurs fonctions principales, leur permettant ainsi d\u2019\u00eatre plus flexibles, d\u2019am\u00e9liorer leur efficacit\u00e9 op\u00e9rationnelle, d\u2019am\u00e9liorer le service client et d\u2019adopter des approches innovantes pour servir leurs clients.<\/p>\n<p>Les BPO connaissent une croissance rapide dans de nombreux services tels que la banque, les services financiers et l\u2019assurance (BFSI), ainsi que dans l\u2019informatique, les t\u00e9l\u00e9communications et la sant\u00e9, le BFSI \u00e9tant pr\u00e9vu comme le segment \u00e0 la croissance la plus rapide dans les prochaines ann\u00e9es. De plus, les entreprises externalisent leurs besoins administratifs internes, mettant en avant les avantages d\u2019une productivit\u00e9 accrue et d\u2019une meilleure gestion de la charge de travail.<br \/>\nEn 2019, l\u2019informatique et les t\u00e9l\u00e9communications repr\u00e9sentaient la plus grande part de march\u00e9 des <a href=\"https:\/\/www.artech.com\/fr\/technical-operations-2\/#workplace-services\">services de BPO aux \u00c9tats-Unis<\/a>, avec 30 % du march\u00e9, tandis que le segment du service client repr\u00e9sentait 31 % des services mondiaux de BPO.<\/p>\n<p>La division Workplace Services d\u2019Artech op\u00e8re comme un BPO en fournissant un support informatique de proximit\u00e9 et de centre d\u2019appels dans plusieurs secteurs. Dans le secteur financier, nous soutenons les 25 000 employ\u00e9s corporatifs et de terrain d\u2019Ameriprise Financial. Dans l\u2019enseignement sup\u00e9rieur, nous accompagnons des institutions de renom telles que le MIT, Case Western Reserve University et Tufts. Nous soutenons \u00e9galement le secteur de la sant\u00e9 en fournissant des services de support informatique \u00e0 McKesson. Ces services sont fournis soit sur le site du client, soit dans l\u2019un de nos centres d\u2019appels situ\u00e9s en Virginie-Occidentale et en Arizona.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les BPO (Business Process Outsourcing) sont des accords entre deux entreprises o\u00f9 l\u2019une (le client) engage un prestataire de services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18993,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[56],"tags":[],"class_list":["post-20031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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