Dispatch Support for Large Projects

Field Support Program for Nationwide Project

Artech’s customer needed an immediate roll-out of kiosk software for more than 2,500 nationwide locations for a major hotelier. Completed in less than 90 days, Artech’s solution solved the problem and led to a long-standing client relationship.

Customer

Company that provides Kiosk computers for large hotel chains required remediation at 2,500 locations due to a failed software update

Problem

• Hotels with multiple locations across the United States
• Physical presence required for remediation
• Very time sensitive

Action

• Created a plan of action in one week
• Leveraged partner network to immediately provide national coverage
• Created documentation and a step-by-step guide for remediation for dispatched agents
• Coordinated and dispatched thousands of agents simultaneously all over the US
• Finished the project in three months
• Provided reporting and governance over the life of the project

Results

• Very successful remediation of kiosk systems
• Fast turn-around enabled the company to maintain contracts with large hotel chains
• Artech was awarded more work to correct previous incumbents mistakes